Return Policy

Returns Policy

To return a product to Caddx, you must get prior authorization and a Return Merchandise Authorization Number ("RMA") from Caddx.. The RMA number must be displayed prominently on the outside of the box, and you must include a copy of your Product failure details. An item returned to us without RMA number can not be accepted and will be returned. All merchandise returned must be packaged well to protect it from shipping damage, and must be sent with a shipping method that provides tracking information. Caddx can not be held responsible for damage that occurs in transit. For merchandise that a customer wants to return for a refund, Caddx requires that the item and its packaging be in un-used, "like new" condition with all original packaging, cabling, manuals, etc. included, or the return will be refused. Inspect your product carefully before shipping as any signs of wear or use will result in a refused product return

Warranty:
Due to the nature of this hobby we can only accept warranty claims for items that are Dead on Arrival (DOA).
Damages caused by crashes or mistreatment are NOT covered under any circumstance.

 Not under warranty as below 
  1. Damage All Sale items are non returnable
  2. The warranty doesn’t cover the damage caused by external forces, for instance, crash of your drone/quad-copter/sailplane, lightning strike, power surge, misuse, tampering, breakage, liquid spills, shocks, falls, ect..
  3. Claim for full refund after 30 days will be rejected. Hence, please check your order once receiving product.
  4. Please send back all the parts and accessories when you return the product(s). Otherwise, we don’t accept refund or replacement. If necessarily, we will charge you extra money as depreciation fee
 We must be notified within 5 days from receipt of delivery to be eligible for exchange.

If you haven’t received a refund yet after Caddx promised refund, please
 
  1. check your bank account
  2. contact your credit card company, it may take some time before your refund is officially posted.
  3. or Next contact your bank
There is usually some processing time before a refund is posted.
If fund is still not received, please contact us via  service@caddx.us
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@caddx.us